If your payment did not complete or there seems to be a problem with the transaction, don’t worry, this can usually be resolved quickly with the right information.
Why this may happen
A payment can remain pending or appear incomplete if the checkout process was interrupted, if the bank verification was not finished, or if the connection or browser caused the session to stop before confirmation.
What to do
Please contact our support team and include all relevant details so we can check your case as quickly as possible.
Make sure to send:
- Proof of payment: a screenshot from your bank app or statement showing the transactions, including date and amount
- Account email: the email address linked to your SimpleEscorts account
- Any additional details about the issue (time of payment, error messages, etc.)
The more information you provide, the faster we can investigate.
What happens after you contact us
Our team will carefully review your transaction history. If a duplicate payment or error is confirmed, the extra amount will be refunded as credits to your SimpleEscorts account. Once the check is completed, you will receive an email update confirming the outcome.
Useful information
Bank transactions may take up to 2 business days to fully appear in your account. If after this time you still don’t see your credits or access to the service, please get in touch again. Sending screenshots immediately helps us speed up the verification process.